Customer Service Representative

Job Description

The Position

• Serves as the primary contact for customers.
• Responsible for taking orders, creating deliveries, handling inquiries, complaints, residuals, claims, and refunds.
• Understands and possesses knowledge about various Continental ContiTech products, their manufacturing, and applications.
• Keenly understands ContiTech's plant structure and processes for expeditious resolution of customer issues.
• This position is hybrid, allowing applicants to report to either the Fairlawn, OH or Lincoln, NE plant.

Qualifications

• Must have a high school diploma/GED.
• Experience in Customer Service (inbound calls).
• Proficiency in Microsoft Office.
• Excellent verbal and written communication skills.
• Ability to work well with minimal supervision in fast-paced and high-pressure situations.
• Accurate and detail-oriented with self-motivation and goal orientation.
• Comfortable interfacing with customers and internal departments.
• Strong interpersonal skills and teamwork abilities.
• Understanding of commercial, shipping/logistics, and manufacturing processes.
• An analytical mindset.
• Professionalism and confidence in communicating with customers via phone and email.
• Strong relationship-building skills.
• Organizational and time management skills.

Legal Authorization

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Perks

• Immediate Benefits
• Paid Time Off
• Tuition Assistance & Employee Discounts
• Employer 401(k) Match
• Competitive Bonus Programs
• Employee Assistance Program
• Future Growth Opportunities, including personal and professional
• And many more benefits that come with working for a global industry leader!