Customer Service Representative

About the role

This is an inbound call center for child support customers supporting multiple states while delivering exceptional customer service. An ability to answer calls in a timely manner, as they are automatically received through blended call queues. Provide a one-call resolution through asking pertinent questions to understand members’ concerns. Maintain up to date support knowledge through offered training. Accurately document requests, status changes, complaints, and grievances. Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Responsibilities

• Answer calls in a timely manner, as they are automatically received through blended call queues.
• Provide a one-call resolution through asking pertinent questions to understand members’ concerns.
• Maintain up to date support knowledge through offered training.
• Accurately document requests, status changes, complaints, and grievances.
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Requirements

• High School diploma or GED.
• One year of Customer Service/Call Center Experience.
• Ability to submit to and pass a background check.
• Basic understanding of a call center environment in a customer service role and quality monitoring processes.
• Ability to sit for long periods of time.

Qualifications

Possess proficient computer skills in computer programs such as Microsoft 365, AVAYA phone systems, and other miscellaneous programs.

Skills

None specifically listed, but proficiency in computer programs and customer service skills are required.

Benefits

PerkSpot- Employee discount program
Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.

Schedule

Full-time schedule (40 hrs. a week)

Pay

$17.50 per hour (which may be below your state's minimum wage. Please take this into consideration when applying)