Customer Service Representative

Position Overview

As a Customer Service Representative, you will provide excellent care for our customers by serving as their primary point of contact. You will respond to customer inquiries, ensure accurate order entries, provide non-technical problem resolution, anticipate customer needs, and perform general organizational support.

Key Responsibilities

• Effectively facilitate the order fulfillment process in a manner that promotes building and maintaining positive, effective relationships with customers and Team Members.
• Ensure timely and accurate order entry to achieve on-time delivery for stocked and non-stock items.
• Complete customer quotes.
• Respond to inquiries received through phone, email, chat, B2B and/or written correspondence from customers and Team Members.
• Resolve billing and order issues.
• Oversee new customer and new item set-up following internal processes.
• Maintain customer accounts and coordinate communication on active and back-orders, which requires analysis of customer needs and a cross-functional partnership with the other Customer Service and/or Technical Teams to ensure we meet customer expectations.

Expected Skills And Qualifications

• 3+ years related experience and/or training in a non-retail customer service environment.
• Familiar with standard concepts, practices and procedures related to customer service.
• High school diploma, G.E.D. or equivalent.
• Proficient in MS Office, including Word and Excel.
• Ability to learn internal database and software systems.

Additional Preferred Skills And Qualifications

• Experience in a business-to-business account support and distribution role.
• SharePoint, Outlook, and Teams experience.
• Associate's degree in a business-related field.