Customer Service Representative

About the role

Leesport Animal Hospital is seeking a Veterinary Customer Service Representative to provide exceptional customer service to our clients. The ideal candidate will be friendly, understanding, and professional, with strong communication skills and the ability to handle high-pressure situations with grace and efficiency.

Responsibilities

• Greetings, checking in, and checking out clients
• Provide compassionate care to all patients
• Know policies, procedures, and clinical processes
• Answer phones, emails, texts, and process any messages
• Book, confirm, and manage appointments, surgeries, and procedures
• Taking food and prescription requests
• Handling cash drawer, preparing end of day financial reports
• Troubleshooting client communication issues
• Processing patient records, lab work, and specialist reports
• Maintain accurate client records and update information as needed
• Good communication to relay messages between clients, veterinarians, and other staff members
• Multitask, manage various tasks simultaneously in a fast-paced environment
• Maintain a clean, neat reception area and front desk

Requirements

• Strong communication skills
• Calm presence, especially when handling multiple tasks or supporting clients during emotional moments
• Knowledge of basic veterinary terms and procedures
• Basic computer skills
• Patient and respectful attitude towards clients, patients, and colleagues
• Ability to deal with stressful situations
• Standing/walking/lifting
• Fast-paced and dynamic atmosphere
• Supportive and inclusive culture
• Goal-driven environment
• Flexible and responsive to change
• Positive work culture
• Accountability, integrity, and mutual respect

Qualifications

Commensurate with experience.

Skills

• Excellent oral and written communication
• Organized and meticulous
• Patience and respect for client, patients, and colleagues
• Ability to deal with stressful situations

Benefits

• Employee discounts (applied after 90 days of employment)
• Opportunities for growth and advancement within the clinic
• Referral program
• Parental leave
• 401(k) health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance
• Flexible spending account
• Life insurance

Schedule

N/A

Pay

N/A