Customer Service Representative

About the role

The Customer Service Representative (CSR) plays a pivotal role in helping people in the community access financial solutions. This entry-level position offers hands-on training, coaching, and development, making it a great stepping stone for career advancement.

Responsibilities

• Connect with customers to build lasting relationships.
• Process customer transactions accurately, including check cashing, money transfers, and customer payments.
• Offer personalized financial services to meet customers' lifestyles.
• Enter and maintain customer information with precision into a Point of Sale (POS) system.
• Complete daily call campaigns to build new business.
• Manage customer accounts and collections by accepting payments and scheduling appointments.
• Perform duties outside the office, such as appraisals, store errands, and external marketing.
• Participate in in-store and community events.
• Maintain the store's appearance and adhere to cleanliness standards.
• Conduct opening and closing procedures, including vault and cash drawer management.
• Uphold compliance with Company policies and procedures, and all relevant laws.
• Engage in ongoing training and stay updated on product and process changes.
• Work efficiently in a dynamic environment, managing multiple tasks.
• Meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.

Qualifications and Skills

• A high school diploma or equivalent.
• Excellent verbal and written communication skills.
• Meticulous attention to detail.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• At least 18 years old (19 in Alabama).
• Valid driver's license, auto insurance, and personal vehicle.

What We Offer

• $15.00 per hour hourly wage.
• Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system.
• Cross-brand training opportunities.
• Key Holder Program for leadership development.
• Performance-based career advancement.
• Traditional and Roth 401(k) retirement plans with Company matches.
• Company-sponsored life and AD&D insurance.
• Discounts from retailers and mental health resources.
• Flexible paid time off.

Requirements

• Must be able to meet the physical demands of the position, including standing up to 90% of the time, moving up to 25 pounds, and operating mechanical controls.