Customer Service Representative

About the role

The Customer Service Representative (CSR) plays a pivotal role in helping people access financial solutions in their community. This entry-level position offers hands-on training, coaching, and development, making it a great stepping stone for career advancement.

Responsibilities

• Connect with customers to build lasting relationships.
• Review, validate, and process customer transactions with accuracy.
• Offer personalized financial services to meet customer needs.
• Enter and maintain customer information with precision into a POS system.
• Complete daily call campaigns to maximize customer success.
• Aid in customer account management and collections.
• Perform duties outside the office, including on-site vehicle appraisals and store errands.
• Participate in in-store and community events.
• Maintain the store's appearance and meet cleanliness standards.
• Conduct opening and closing procedures, including vault and cash drawer management.
• Uphold compliance with Company policies and procedures.
• Engage in ongoing training and stay updated on product and process changes.
• Work efficiently in a dynamic and fast-paced environment.
• Meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.

Qualifications and Skills

• A high school diploma or equivalent.
• Excellent verbal and written communication skills.
• Meticulous attention to detail.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• At least 18 years old (19 in Alabama).
• Valid driver's license, auto insurance, and personal vehicle for use throughout the workday (mileage compensated).

What We Offer

• $15.00 per hour hourly wage.
• Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system.
• Cross-brand training opportunities.
• Key Holder Program for leadership development.
• Performance-based career advancement.
• Retirement plans with generous Company matches.
• Employee Assistance Program (EAP) for mental health resources and life coaching.
• Discount Marketplace for exclusive retailer discounts.
• Flexible paid time off that grows with you.
• Relaxed, business casual dress code.