Customer Service Representative

About the role

The Customer Service Representative (CSR) position at Speedy Cash Tucson, AZ offers an opportunity to help customers access financial solutions quickly and build lasting relationships. This entry-level role plays a crucial part in a fast-paced environment, providing exceptional in-store experiences and processing various transactions.

Responsibilities

• Connect with customers to foster long-term relationships and drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services tailored to their lifestyles.
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Aid in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside of the office, including on-site vehicle appraisals, store errands, and external marketing.
• Participate in in-store and community events.
• Maintain the store's appearance and adhere to cleanliness standards to enhance the customer experience.
• Maintain office security protocols and conduct proper opening and closing procedures, including managing vault and cash drawer.
• Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
• Engage in ongoing training and stay updated on product and process changes.
• Work efficiently in a dynamic and fast-paced environment, effectively navigating multiple tasks to meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time work schedule with regular, in-person attendance, including weekends.

Qualifications and Skills

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, along with a professional demeanor with both customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years old (19 in Alabama).
• Background check required.
• The ability to meet the physical demands of the position, including standing up to 90% of the time, moving up to 25 pounds, and operating mechanical controls.
• Nice to have: Experience in check cashing, document verification, and/or money order processing; prior cash handling, cash drawer/vault management experience; bilingual (English/Spanish); valid driver's license, auto insurance, and personal vehicle for use throughout the workday (mileage compensated).

Benefits & Perks

• Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system with e-learning modules.
• Cross-brand training for potential promotions within the company.
• Enrollment in a key holder program for leadership potential.
• Performance-based career advancement opportunities.
• Educational reimbursement program.
• Multiple coverage choices for medical insurance, including telemedicine and medical spending account options (HSA/FSA).
• Traditional and Roth 401(k) Retirement plans with generous Company matches.
• Company-Sponsored Life and AD&D Insurance.
• Various voluntary benefits, including dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
• Free access to mental health resources, life coaching, and exclusive retailer discounts through the Employee Assistance Program and Discount Marketplace.
• Paid time off that grows with you, starting with 12 days in your first year.
• A relaxed, business casual dress code that includes jeans and sneakers!

What We Offer

The hourly wage for the position is $18.25 per hour. Additional benefits include paid on-the-job training, a comprehensive learning management system, cross-brand training, key holder program, performance-based career advancement, educational reimbursement, multiple medical insurance coverage choices, traditional and Roth 401(k) Retirement plans, Company-Sponsored Life and AD&D Insurance, various voluntary benefits, mental health resources, and exclusive retailer discounts. The position also offers paid time off that grows with you, starting with 12 days in your first year, and a relaxed, business casual dress code.