Customer Service Representative

About the role

The Customer Service Representative (CSR) position offers an opportunity to help people in the Wichita, KS area access financial solutions quickly and efficiently. This entry-level role plays a crucial part in a fast-paced environment, focusing on building strong customer relationships and processing various transactions.

Responsibilities

• Connect with customers to build lasting relationships and drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services tailored to their lifestyles.
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Aid in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside of the office, including on-site vehicle appraisals, store errands, and external marketing activities.
• Participate in in-store and community events.
• Maintain the store's internal and external appearance to enhance the customer experience.
• Maintain office security protocols and conduct proper opening and closing procedures, including managing the vault and cash drawer.
• Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic and fast-paced environment, effectively navigating multiple tasks to meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time work schedule with regular, in-person attendance, including weekends.

Qualifications and Skills

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, along with a professional demeanor with both customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years old (19 in Alabama).
• Background check required.
• The ability to meet the physical demands of the position, including remaining in a stationary position for extended periods, moving up to 25 pounds, and operating mechanical controls.
• The ability to meet the physical demands of the position, including remaining in a stationary position for extended periods, moving up to 25 pounds, and operating mechanical controls.
• The ability to meet the physical demands of the position, including remaining in a stationary position for extended periods, moving up to 25 pounds, and operating mechanical controls.

Nice to Haves

• Experience in check cashing, document verification, and/or money order processing.
• Prior cash handling, cash drawer/vault management experience.
• Bilingual (English/Spanish) is a plus and may be required for certain locations.
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).