Customer Service Representative

About the role

Your Opportunity: Customer Service Representative

What We Offer

• Compensation: $15.00 per hour
• Benefits & Perks: Paid on-the-job training, learning management system, cross-brand training, Key Holder Program, performance-based career advancement, educational reimbursement, traditional and Roth 401(k) retirement plans, life and AD&D insurance, and more.
• Other: Free access to mental health resources, life coaching, and discounts through the Employee Assistance Program and Discount Marketplace.

Qualifications and Skills

• A high school diploma or equivalent
• Excellent verbal and written communication skills
• Meticulous attention to detail
• Proficiency in using phones, POS system, and Microsoft Office
• Must be at least 18 years old (19 in Alabama)
• Valid driver's license, auto insurance, and personal vehicle
• Background check required
• The ability to meet physical demands of the position
• Nice to have: Experience in check cashing, document verification, and money order processing; prior cash handling, cash drawer/vault management experience; bilingual (English/Spanish)

Essential Duties and Responsibilities

• Connect with customers to build lasting relationships
• Review, validate, and process customer transactions accurately
• Offer personalized financial services
• Enter and maintain customer information into a POS system
• Complete daily call campaigns
• Assist in customer account management and collections
• Perform duties outside of the office, including on-site vehicle appraisals, store errands, and external marketing
• Participate in in-store and community events
• Maintain internal and external store appearance
• Maintain office security protocols
• Uphold compliance with Company policies and procedures
• Engage in ongoing training
• Work efficiently in a dynamic and fast-paced environment
• Meet individual and team performance standards
• Conduct additional tasks as directed by leadership
• Maintain a full-time work schedule with regular, in-person attendance

Workplace Awards & Recognition

• Military Friendly Employer and Military Friendly Spouse Employer
• Top Employer for Hispanic and Latinos
• One of America’s Greatest Workplace in Financial Services

Our Purpose

The Community Choice Financial® Family of Brands provides short-term financial services to help people across the country get access to the services they need when they need it the most.

Requirements, Skills, and Abilities

• The minimal standards required to successfully perform the position

Important

The Community Choice Financial® Family of Brands will never ask for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Official email correspondence will come from the domains @ccfi.com. In-store positions are in person only.

Equal Opportunity Employer

We are committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information, or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply.