Customer Service Representative

About the role

The Customer Service Representative (CSR) plays a pivotal role in helping customers access financial solutions in a high-performance environment. This entry-level position offers hands-on training, coaching, and development to support long-term success.

Responsibilities

• Connect with customers to build lasting relationships.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services.
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Aid in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside of the office, including on-site vehicle appraisals, store errands, and external marketing.
• Participate in in-store and community events.
• Maintain internal and external store appearance and meet cleanliness standards.
• Conduct additional tasks as directed by leadership.
• Work efficiently in a dynamic and fast-paced environment.

Qualifications and Skills

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years old (19 in Alabama).
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).

What We Offer

• Hourly wage of $15.00 per hour.
• Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system.
• Cross-brand training opportunities.
• Key Holder Program for leadership development.
• Performance-based career advancement.
• Employee Assistance Program.
• Discount Marketplace for exclusive discounts.
• Flexible paid time off.

Requirements

• The ability to meet the physical demands of the position, including standing up to 90% of the time, moving up to 25 pounds, and operating mechanical controls.