Customer Service Representative

About the role

Customer Service Representative (CSR) positions are available in Phenix City, AL. You'll help people access financial solutions, build relationships, and process transactions in a high-performance environment. This entry-level position offers hands-on training, coaching, and development.

Responsibilities

• Connect with customers to foster lasting relationships.
• Review, validate, and process customer transactions accurately.
• Offer personalized financial services tailored to each customer's lifestyle.
• Enter and maintain customer information with precision into a POS system.
• Complete daily call campaigns to build new business.
• Aid in customer account management and collections.
• Perform duties outside the office, including on-site vehicle appraisals and store errands.
• Engage in in-store and community events.
• Maintain the store's appearance and adhere to cleanliness standards.
• Maintain office security protocols and manage vault and cash drawer.
• Uphold compliance with Company policies and procedures, and relevant laws.
• Participate in ongoing training and stay updated on product and process changes.
• Work efficiently in a dynamic environment, handling multiple tasks.
• Meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.

Qualifications and Skills

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, and a professional demeanor.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• At least 18 years old (19 in Alabama).
• Valid driver's license, auto insurance, and personal vehicle for use throughout the workday.

Nice to Haves

• Experience in check cashing, document verification, and money order processing.
• Prior cash handling and vault management experience.
• Bilingual (English/Spanish).

Benefits & Perks

• Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system.
• Cross-brand training opportunities.
• Key Holder Program for leadership development.
• Performance-based career advancement.
• Education reimbursement program.
• Multiple medical insurance coverage choices with telemedicine and FSA/HSA options.
• Traditional and Roth 401(k) retirement plans with Company matches.
• Company-sponsored life and AD&D insurance.
• Discounted retail memberships and mental health resources.
• Flexible paid time off.
• Business casual dress code.