Customer Service Representative

About the role

The Customer Service Representative (CSR) plays a pivotal role in helping customers access financial solutions, fostering lasting relationships, and processing transactions.

Responsibilities

• Connect with customers to build lasting relationships and drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services.
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Aid in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside of the office, including on-site vehicle appraisals, store errands, and external marketing.
• Participate in in-store and community events.
• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed.
• Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time work schedule with regular, in-person attendance, including weekends.

Qualifications and Skills

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).

What We Offer

• Hourly wage of $15.00 per hour.
• Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system, full of e-learning modules.
• Cross-brand training enabling movement into opportunities across eleven brands.
• Key Holder Program for leadership development.
• Performance-based career advancement.
• Traditional and Roth 401(k) Retirement plans with generous Company matches.
• Company-sponsored life and AD&D Insurance.
• Discount Marketplace for exclusive discounts.
• Free access to mental health resources, life coaching, and more through Employee Assistance Program.
• Flexible paid time off that grows with you.
• Relaxed, business casual dress code.