Customer Service Representative

About the role

Your Opportunity: Customer Service Representative

What We Offer

• Compensation: $16.00 per hour
• Benefits & Perks: Paid on-the-job training, learning management system, cross-brand training, Key Holder Program, performance-based career advancement, educational reimbursement, traditional and Roth 401(k) retirement plans, Company match, life and AD&D insurance, and more.
• Workplace Awards & Recognition: Military Friendly Employer, Military Friendly Spouse Employer, Top Employer for Hispanic and Latinos, and America’s Greatest Workplace in Financial Services.

Qualifications and Skills

• A high school diploma or equivalent
• Excellent verbal and written communication skills
• Meticulous attention to detail
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems
• Must be at least 18 years old (19 in Alabama)
• Valid driver's license, auto insurance, and personal vehicle
• Background check required
• The ability to meet the physical demands of the position
• Nice to haves: Experience in check cashing, document verification, and/or money order processing; prior cash handling, cash drawer/vault management experience; bilingual (English/Spanish)

Essential Duties and Responsibilities

• Connect with customers to cultivate lasting relationships
• Review, validate, and process customer transactions with accuracy
• Maximize customer success by offering personalized financial services
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system
• Build new business by completing daily call campaigns
• Assist in customer account management and collections
• Perform duties outside of the office, including on-site vehicle appraisals, store errands, and external marketing
• Participate in in-store and community events
• Maintain internal and external store appearance and meet cleanliness standards
• Maintain office security protocols and conduct proper opening and closing procedures
• Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations
• Engage in ongoing training and stay current on product and process changes
• Work efficiently in a dynamic and fast-paced environment
• Effectively navigate multiple tasks with ease to meet individual and team performance standards
• Conduct additional tasks as directed by leadership
• Maintain a full-time work schedule with regular, in-person attendance