Customer Service Representative

About the role

The Customer Service Representative (CSR) plays a pivotal role in helping people access financial solutions in their community. This entry-level position offers hands-on training, coaching, and development to support your long-term success.

Responsibilities

• Connect with customers to build lasting relationships.
• Review, validate, and process customer transactions accurately.
• Offer personalized financial services to meet customers' needs.
• Enter and maintain customer information with precision into a POS system.
• Maximize customer success by completing daily call campaigns.
• Aid in customer account management and collections.
• Perform duties outside the office, including on-site vehicle appraisals and store errands.
• Participate in in-store and community events.
• Maintain the store's appearance and meet cleanliness standards.
• Comply with Company policies and procedures, and adhere to local, state, and federal laws.
• Engage in ongoing training and stay updated on product and process changes.
• Work efficiently in a dynamic environment, handling multiple tasks.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time work schedule, including weekends.

Qualifications and Skills

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, with a professional demeanor.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• At least 18 years old (19 in Alabama).
• Valid driver's license, auto insurance, and personal vehicle for use throughout the workday (mileage compensated).
• The ability to meet the physical demands of the position, including standing up to 90% of the time, moving up to 25 pounds, and operating mechanical controls.
• Experience in check cashing, document verification, and/or money order processing is a plus.
• Prior cash handling and cash drawer/vault management experience is preferred.
• Bilingual (English/Spanish) is a plus and may be required for certain locations.

Benefits & Perks

• Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system and cross-brand training.
• Performance-based career advancement and educational reimbursement programs.
• Traditional and Roth 401(k) retirement plans with a generous Company match.
• Company-sponsored life and AD&D insurance.
• Multiple coverage choices for medical insurance, including telemedicine and medical spending account options (HSA/FSA).
• Free access to mental health resources, life coaching, and discounts from retailers.
• Paid time off that grows with you, starting with 12 days in your first year.