Customer Service Representative

Job Summary

This is a sales support position responsible for providing direct support to all sales colleagues and customers. As a Customer Service Representative, the goal is to assist and help resolve all customer needs as quickly and accurately as possible. This colleague plays a vital role in supporting customer needs and fostering strong relationships with clients. This position involves assisting customers with inquiries, resolving concerns, and providing tailored product or service recommendations specific to the specialty sales sector.

Responsibilities

• Delivers exceptional service while maintaining professionalism and ensuring client satisfaction.
• Effective communication and problem-solving abilities to handle simple requests and administrative job duties.
• Collaborates with sales teams, departments, and distribution partners to coordinate processes and maximize sales opportunities.
• Answers general incoming phone calls, address concerns and needs by communicating regularly with all customers, interdepartmental staff and sales colleagues.
• Develops a comprehensive understanding of the organization’s products and services and utilizes this knowledge to support customer needs.
• Participates in ongoing training and development opportunities to build customer service skills and enhance performance.
• Adapts to a dynamic, customer-focused environment to meet changing demands.
• Performs other duties as directed by management.

Qualifications

• Education: High school diploma or equivalent.
• Experience: 1 year prior outside foodservice sales coordination or customer support experience (Preferred: Previous call center experience).
• Skills: Strong verbal and written communication skills, problem-solving proficiency, attention to detail, basic computer skills, proactive in contributing to personal growth and organizational success.