Customer Service Representative

This 100% remote position is open to candidates located in California. A background check is required before starting.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat
• Access and update customer account information as needed
• Resolve complaints and escalate complex issues to senior staff
• Maintain detailed notes on all customer interactions
• Meet response time and customer satisfaction targets
• Follow company scripts and compliance guidelines on every interaction

Requirements

• High school diploma or GED required
• Strong verbal and written communication skills
• Comfortable working independently in a home environment
• Must pass a pre-employment background check
• No prior experience required — paid training provided
• Must be a US resident with reliable internet