Customer Service Representative

About the role

Coastal Waste & Recycling is seeking a dedicated and customer-focused Customer Service Representative to join their team and deliver top-notch customer service.

Responsibilities

• Handle inquiries, resolve issues, and provide support to customers regarding waste collection services, billing, and account management.
• Address and resolve customer complaints efficiently to ensure a positive experience.
• Process service requests, cancellations, and account updates with accuracy.
• Maintain organized records of customer interactions, transactions, and feedback.
• Collaborate with dispatch and operations teams to ensure timely service delivery.
• Provide clear information about services, policies, and procedures.
• Follow up with customers to confirm issue resolution and satisfaction.
• Aid with reporting and documentation as needed.

Requirements

High school diploma or equivalent; additional education in customer service or related fields is a plus.

Previous experience as a customer service representative, preferably in waste management or a related industry.

Strong communication and interpersonal skills.

Proficiency in customer service software and other relevant computer applications.

Excellent problem-solving skills and attention to detail.

Ability to multitask and perform under pressure.

Strong organizational and time management skills.