Customer Service Representative

About the role

At CMC, this position offers an excellent opportunity to learn the steel, construction reinforcement, and ground stabilization industries and to grow in your career. Roles may involve brainstorming in an office, operating a crane, running manufacturing equipment, or troubleshooting technical obstacles.

Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, and in-person communication.
• Process orders accurately and efficiently through CMC’s computer systems.
• Provide timely and professional responses to customer questions regarding products, pricing, order status, and availability.
• Maintain up-to-date product knowledge to support accurate quoting and order fulfillment.
• Collaborate with internal departments including sales, operations, and logistics to ensure customer satisfaction.
• Affix cash transactions and reconcile daily reports as needed.
• Maintain accurate records of customer interactions and transactions.
• Resolve customer issues promptly and follow up to ensure full resolution and satisfaction.
• Operate a forklift to move material and supplies as required.
• Perform other administrative and support duties as needed.

Requirements

• 1-3 years of experience in a customer-facing role, preferably in construction or industrial services.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and ability to manage multiple priorities under pressure.
• Proficiency with Microsoft Word, Excel, Outlook, and other business applications.
• Forklift experience preferred.
• Team-oriented with a positive and professional demeanor.

Qualifications

• High School Diploma or GED required.
• Bachelor’s degree preferred.

Skills

• Customer service skills
• Technical problem-solving
• Microsoft Office Suite proficiency
• Forklift operation

Benefits

• Day 1 Benefits Coverage with low-cost Medical, Vision, and Dental plans.
• 4.5% Company match 401(k) plan.
• $500 Annual Company-paid Lifestyle Benefit.
• Competitive compensation and bonuses.
• Company-paid life and disability insurance.
• Employee stock purchase plan.
• Training and advancement opportunities.

Pay

Compensation is competitive and includes a comprehensive benefits package.

Schedule

Hours vary based on department needs but generally include standard Monday through Friday workweeks.