Customer Service Representative

At Clopay Corporation, we are more than just North America’s largest residential and commercial garage door manufacturer—we are a powerhouse of innovation, safety, and design. Through our premier brands, we lead the industry in providing groundbreaking high-performance closure solutions for both the places people call home and the spaces where the world does business. Headquartered in Mason, Ohio, we operate state-of-the-art manufacturing facilities across the U.S. and distribute through 55+ distribution centers and thousands of retail locations in the U.S. and Canada. By joining our team, you become part of a legacy that blends the residential elegance of Clopay with the industrial strength of Cornell and Cookson, securing everything from family garages to iconic stadiums and skyscrapers.

About the role

We currently have an opening for a Customer Service Representative in our Lansing location.

Responsibilities

• Communicate with customers in person at the Distribution Center and by telephone to enter orders under automation system controls.
• Assist in pricing of quotes and orders under automation system controls.
• Balance daily invoice edit.
• Audit open order reports weekly.
• Follow up on customers' claims for credit.
• Manage all system invoicing on COD and open-term accounts.
• Manage bookkeeping procedures required for setting up and maintaining current open terms and C.O.D. accounts, including requisitions for new customer codes.
• Assist with furnish and install programs whenever necessary, and process furnish and install invoicing and installer payables.
• Distribute all incoming and outgoing mail.
• Handle all incoming telephone calls: field telephone calls for product, as well as calls concerning bookkeeping or accounting matters.
• Perform various administrative duties.

Requirements

• A high school degree is required.
• A minimum of 3-5 years of customer service experience, preferably in a manufacturing environment.
• Basic computer skills with familiarity in Microsoft Office Products.
• Previous clerical or office experience is beneficial.

Benefits

• Unrivaled Scale: Work for a market leader with a massive manufacturing footprint and a reputation for excellence that spans nearly two centuries.
• A Culture of "What’s Next": We invest heavily in automation, sustainable materials, and smart-home integration to stay ahead of the curve.
• Commitment to People: As a Griffon Corporation company, we provide the stability of a large organization with the tight-knit, collaborative feel of a specialized craft team.
• A Legacy of Expertise: Join our "Pioneer Club"—a group of over 440 employees who have been with us for 20 years or more. We offer a place where you can truly grow a lifelong career.
• Commitment to Innovation: We set industry trends with exclusive technologies like WINDCODE® and award-winning designs, providing the tools for you to do your best work.
• Community Focused: Our success is linked to the well-being of our neighbors and communities. Through our partnership with Habitat for Humanity, employees help provide homes and security to families where we live and work.