Customer Service Representative

Responsibilities

• Communicate with customers in person at the Distribution Center and by telephone in entering orders under automation system controls.
• Aid in pricing of quotes and orders under automation system controls.
• Balance daily invoice edits.
• Audit open order reports weekly.
• Follow up on customers' claims for credit.
• Manage all system invoicing on COD and open-term accounts.
• Manage bookkeeping procedures required for setting up and maintaining current open terms and C.O.D. accounts, including requisitions for new customer codes.
• Aid with furnish and install programs whenever necessary, and process furnish and install invoicing and installer payables.
• Distribute all incoming and outgoing mail.
• Handle all incoming telephone calls: field telephone calls for product, as well as calls concerning bookkeeping or accounting matters.
• Perform various administrative duties.

Requirements

• A high school degree is required, along with a minimum of 3-5 years of customer service experience, preferably in a manufacturing environment.
• Basic computer skills are required with a familiarity of Microsoft Office Products.
• Previous clerical or office experience is beneficial.

Qualifications

• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Attention to detail and accuracy in data entry and record-keeping.
• Knowledge of basic accounting principles and practices.
• Proficiency with Microsoft Office products.

Benefits

• Comprehensive health insurance options.
• Paid time off and holidays.
• Employee discounts on Clopay products.
• Professional development opportunities.
• Flexible work schedule.

Schedule

Full-time position with flexible scheduling to accommodate shifts at the Distribution Center.

Pay

Competitive salary based on experience and qualifications.

Company Information

Clopay Corporation is North America’s largest residential and commercial garage door manufacturer. We are a wholly-owned subsidiary of Griffon Corporation and headquartered in Mason, Ohio. Our reach extends across 55+ distribution centers and thousands of retail locations in the U.S. and Canada. We are committed to providing high-performance closure solutions for both residential and commercial applications.