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Jobs · OTHR · Georgia

Customer Service Representative

Classic Collision · Augusta, GA · 2 days ago
OTHRFull-time

Why Choose Classic Collision?

  • Paid Weekly
  • Continuous Training
  • Supportive Team Culture
  • Company match 401K
  • Medical/Dental/Vision
  • Paid Time Off – 6
  • Paid Holiday
  • Rewarding Work

Customer Service Representative (CSR)

Serves as the first impression of Classic Collision's customer experience.

  • Explain and educate customers on repair process on a high level, including insurance claim information and processes.
  • Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes.
  • Cook up rental car /Tow companies to provide one-stop service to all customers.
  • Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate.
  • May assist in customer communication throughout the repair process.
  • Monitor DRP assignments, estimate/repair appointments and capture rates of assignments.
  • Follow up on all DRP assignments present and past to maintain sales for the center.
  • Maintain DRP logbooks and Enterprise ARMS daily.
  • Secure proper payments.
  • Absorb invoices to payables report daily and monthly (as applicable).
  • Ensure all customer comfort items are always fresh and available for customers as well as maintaining the customer waiting area.
  • Perform other administrative tasks and duties as required to successfully meet the needs of the business.
  • Other duties as assigned.

Qualifications

  • Must be at least 18 years of age.
  • Previous experience in customer service, sales, or other related fields is preferred.
  • Must have a valid driver's license and be eligible for coverage under company insurance policy.
  • Effective communication (written and verbal) and interpersonal skills are required.
  • Organization and multi-tasking skills, good time management, and the ability to adapt easily to fast-paced environment.

Physical & Environmental

  • Regularly required to use hands, and is required to talk and hear.
  • Frequent standing, sitting, and walking for long periods at a time.
  • Occasionally required to reach with hands, arms and move objects up to 20 pounds.
  • Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus.
  • Abilities for assessing the accuracy, neatness and thoroughness of the work assigned are required.

Behavioral/Competencies

  • Integrity-Respect and accountability at every level and every interaction
  • Customer Service-Provide the highest level of customer service while building customer satisfaction and retention
  • Innovation-Develops and displays innovative approaches and ideas to our business
  • Teamwork-Contributes to building a positive team spirit and supports everyone’s efforts to succeed

Physical Demands

  • While performing the duties of this job, the employee is regularly required to use hands, and is required to talk and hear.
  • The employee is frequently required to stand, sit, and walk occasionally for long periods at a time.
  • The employee may occasionally be required to reach with hands, arms and move objects up to 20 pounds.
  • Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus.
  • Abilities for assessing the accuracy, neatness and thoroughness of the work assigned are required.

Reasonable Accommodations

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Equal Opportunity Employer

Classic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or submit an online application, please e-mail or call (450)500-6808. This email is listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online.

Classic Collision

Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve. Classic Collision offers competitive pay, benefits, and career advancement opportunities. Please come and join our team!

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