Customer Service Representative

Responsibilities

• Explain and educate customers on repair process on a high level, including insurance claim information and processes.
• Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes.
• Coincordinate Rental Car / Tow companies to provide one-stop service to all customers.
• Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate.
• May assist in customer communication throughout the repair process.
• Monitor DRP assignments, estimate/repair appointments and capture rates of assignments.
• Follow up on all DRP assignments present and past to maintain sales for the center.
• Maintain DRP logbooks and Enterprise ARMS daily.
• Secure proper payments
• Assist with reconciling invoices to payables report daily and monthly (as applicable)
• Ensure all customer comfort items are always fresh and available for customers as well as maintaining the customer waiting area.
• Perform other administrative tasks and duties as required to successfully meet the needs of the business.

Qualifications

• Must be at least 18 years of age.
• Previous experience in customer service, sales, or other related fields is preferred.
• Must have a valid driver's license and be eligible for coverage under company insurance policy.
• Effective communication (written and verbal) and interpersonal skills are required.
• Organization and multi-tasking skills, good time management, and the ability to adapt easily to fast-paced environment.

Behaviors/Competencies

• Integrity-Respect and accountability at every level and every interaction
• Customer Service-Provide the highest level of customer service while building customer satisfaction and retention
• Innovation-Develops and displays innovative approaches and ideas to our business
• Teamwork-Contributes to building a positive team spirit and supports everyone’s efforts to succeed

Physical & Environmental

• Regularly use hands and talk and hear.
• Frequently stand, sit, and walk for long periods.
• Occasionally reach with hands, arms, and move objects up to 20 pounds.
• Specific vision abilities include close vision, peripheral vision, and the ability to adjust focus.
• Assess the accuracy, neatness, and thoroughness of the work assigned.

Benefits

• Paid Weekly
• Continuous Training
• Supportive Team Culture
• Company match 401K
• Medical/Dental/Vision
• Paid Time Off – 6 Paid Holiday
• Rewarding Work