Customer Service Representative
Classic Collision · Denver, CO · 2 days ago
OTHR$16–$20/hrFull-time
Why Choose Classic Collision?
- Paid Weekly
- Continuous Training
- Supportive Team Culture
- Company match 401K
- Medical/Dental/Vision
- Paid Time Off – 6 Paid Holiday
- Rewarding Work
Customer Service Representative (CSR)
- Explain and educate customers on repair process on a high level, including insurance claim information and processes.
- Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes.
- Cook up rental car / Tow companies to provide one-stop service to all customers.
- Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate.
- May assist in customer communication throughout the repair process.
- Monitor DRP assignments, estimate/repair appointments and capture rates of assignments.
- Follow up on all DRP assignments present and past to maintain sales for the center.
- Maintain DRP logbooks and Enterprise ARMS daily.
- Secure proper payments.
- Absorb invoices to payables report daily and monthly (as applicable).
- Ensure all customer comfort items are always fresh and available for customers as well as maintaining the customer waiting area.
- Perform other administrative tasks and duties as required to successfully meet the needs of the business.
- Other duties as assigned.
Qualifications
- Must be at least 18 years of age.
- Previous experience in customer service, sales, or other related fields is preferred.
- Must have a valid driver's license and be eligible for coverage under company insurance policy.
- Effective communication (written and verbal) and interpersonal skills are required.
- Organization and multi-tasking skills, good time management, and the ability to adapt easily to fast-paced environment.
Physical & Environmental
- Regularly required to use hands, and is required to talk and hear.
- Frequently required to stand, sit, and walk occasionally for long periods at a time.
- Occasionally required to reach with hands, arms and move objects up to 20 pounds.
- Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus.
- Abilities for assessing the accuracy, neatness and thoroughness of the work assigned are required.