Customer Service Representative

General Description

The City of Mill Creek is seeking a part-time Customer Service Representative, Monday through Friday from 1 - 5 p.m., under 20 hours per week. The role involves providing clerical and administrative duties, customer service, and acting as an Acceptance Agent for federal and state agencies.

Essential Job Functions

• Provide direct customer service to the public.
• Act as Acceptance Agent on behalf of federal and state agencies to accept (or execute) applications and ensure all materials are correctly submitted and enclosed.
• Review applications and other documents for completeness, signature, affirmation of truthfulness, verification of identity, and presence of required fingerprints, photographs, and fees.
• Take, print, and crop photos according to required specifications.
• Submit an observation checklist with applications requiring further scrutiny.
• Receive and accurately process payments for services, issue receipts, make change, and balance cash drawer.
• Greet the public in person and over the phone; provide information about the application processes and requirements.
• Aid with clerical and office tasks and projects as directed.
• Maintain appropriate confidentiality of work-related issues, including customer, employee, and City information and records.

Qualifications

• Knowledge of general office practices and procedures.
• Experience with cash receipting and reconciliation procedures.
• Ability to maintain regular, predictable, and reliable attendance.
• Able to solve problems and make decisions.
• Proficiency in operating various computer software applications, including word processing and databases.
• Operate a digital camera, printer, 10-key calculator, finger printing equipment, and examine documents for authenticity.
• Read and understand documents containing very small print.
• Maintain confidentiality and security of information.
• Prioritize work and meet deadlines.
• Follow established office procedures.
• Communicate effectively, both verbally and in writing.
• Work effectively with members of diverse cultures and overcome language barriers.
• Work cooperatively with others to achieve results, valuing input and expertise; acknowledge concerns and contributions of team members and support team decisions.

Minimum & Physical Requirements

• High school diploma or equivalent.
• Some customer service experience working directly with the public, or any equivalent combination of education and experience.
• Proof of United States Citizenship or U.S. National status.
• Approval by the Department of State.
• Pass a criminal background investigation (including fingerprinting and credit report).
• Successfully complete an official Passport Application Acceptance course within 30 days and maintain annual re-certification.
• Prior experience working with passport applications is preferred.
• High school diploma or GED.
• Experience and education/training equivalent to high school diploma and some customer service experience.

Physical Requirements / Working Conditions

• The City of Mill Creek operates in a tobacco-free environment.
• Specific physical requirements and typical working conditions are available in the Human Resources Department.