Customer Service Representative

Overview

As a Customer Service Representative, you will work in a fast-paced environment, coordinating our day-to-day shipments and supporting the efforts of our office by providing visibility and maintaining accurate documentation for all loads.

Responsibilities

• Enter new load orders into our proprietary web-based software
• Initiate “check calls” to track and trace drivers on all pickups and deliveries
• Communicate internally with drivers to ensure accurate documentation
• Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays
• Maintain and collect proper paperwork for each shipment
• Work cooperatively with Sales and Dispatch to provide solutions for customers’ needs and resolve issues

Skills/Abilities

• Must have strong attention to detail
• Able to prioritize, balance, and organize information while completing multiple tasks
• Above-average proficiency in Google Drive and Microsoft Suite
• Excellent written and verbal communication skills
• Excellent teamwork skills

Qualifications

• High school diploma or equivalent required
• Associate's degree preferred
• Call center experience is a bonus

Benefits

• Full-time: 40 hours per week
• Room for advancement in a fast-growing company that promotes from within
• Paid holidays and paid time off
• Health, vision, and dental insurance benefits