Customer Service Representative

Essential Duties

• Helps team accomplish daily production, quality and safety requirements
• Follows safety guidelines and job requirements utilized in day-to-day operations
• Must be able to receive and complete work orders via e-mail
• Attends and participates in scheduled training and safety classes
• Contributes to team effort by accomplishing related results as required
• Must promote a positive and safe work environment for the entire team
• Must be able to follow state, federal and company guidelines
• Able to use a multimeter and other basic diagnostic tools to diagnose issues on hot beverage equipment in conjunction with service manuals to find the most-cost effective repair
• Completes all assigned work and associated paperwork
• Able to follow in-house ticketing and work tracking procedures
• Able to communicate professionally with customers at all levels and strong desire to provide excellent customer service
• Provides equipment training as needed to ensure quality beverage delivery to your customers
• Effectively maintains your service vehicle and inventory to company standards

Job Requirements

• High school diploma or GED
• 2-5 years’ experience with hot beverage dispensing equipment is preferred but not required
• Must possess basic computer/smartphone skills and own a smartphone
• Possess valid drivers’ license and be insurable as a driver
• Able to travel to stores and occasionally out of town
• Able to work alone

Physical Requirements

• Complete physical activity inventory of the position includes:
• Lift and/or carry up to 80lbs from the ground to overhead
• Push and pull with arms up to a force of 30lbs
• Ability to crouch, stoop, squat, kneel, bend/twist at the waist, reach, grasp/manipulate objects
• Ability to carry, erect, and climb ladders
• Ability to sit, stand and walk for extended periods of time
• Exposure to extreme hot or cold temperatures

Work Environment

• The noise level in the work environment is usually moderate at a normal range
• The lighting will include natural light from the outside as well as fluorescent lighting throughout the work areas
• Working with minimum direction and periodic supervision