Customer Service Representative
Minimum Qualifications
- High school diploma or GED
- One year of customer service experience
- Or an equivalent combination of training and experience
Working knowledge of the principles and practices of customer service
Of standard office practices and procedures
Ability to exercise tact and diplomacy in dealing with the public
To interact with a variety of people from different cultures and backgrounds and of varying ages
To perform mathematical calculations
To communicate effectively orally and in writing
To operate a personal computer and related software and other standard office equipment
To develop and maintain effective working relationships with internal and external customers
Pre-employment drug testing, FBI criminal background check and education/degree verification required
Duties
- Assist customers in person, telephone and written correspondence with regard to new connections, disconnections, account information, and billing questions
- Determine fees required
- Support for online/IVR payments
- Investigate accounts and consumption histories
- Respond to inquiries regarding charges, credit histories
Perform other work as required
Position Details
This position is part of an approved Career Development Plan (CDP) and offers career progression opportunities and salary incentives, as funding permits, based on performance, qualifications, and experience.
Shift: Monday - Friday; 8:30 a.m. - 5:00 p.m.
Work Location: Utilities Chesterfield County
Utilities Chesterfield County is an Equal Opportunity Employer Committed to Workforce Diversity, Equity, and Inclusion
Summary: For information on county benefits, view Employee Benefits Summary.
Required Questions
- Do you have a high school diploma or GED? (Please answer accurately. Failure to respond accurately will result in disqualification from consideration.)
- How many years of experience do you have using Microsoft Office software to include Word, Excel, Access and Outlook? (Please answer accurately. Failure to respond accurately will result in disqualification from consideration.)
- How many years of experience do you have working in a multi-task oriented environment? (Please answer accurately. Failure to respond accurately will result in disqualification from consideration.)
- How many years of customer service experience do you have in a call center environment, including assisting customers in person? (Please answer accurately. Failure to answer accurately will result in disqualification from consideration.)