CUSTOMER SERVICE REPRESENTATIVE

Core Responsibilities

• Greet every customer in a friendly, professional manner upon arrival at the dealership.
• Ensure all guests feel welcomed and attended to immediately.
• Maintain a positive and helpful presence in the service area.
• Schedule shuttle drop-offs and pick-ups for service customers.
• Maintain an accurate shuttle list and follow up with customers waiting for shuttle service.
• Communicate with shuttle drivers to ensure efficient and timely transport.
• Provide hourly updates to customers waiting for their vehicles in the service department.
• Inform customers of any delays, status changes, or estimated wait times.
• Follow up regularly until the customer’s vehicle is ready for pickup.
• Follow up with service advisors and monitor the car wash times and communicate estimated completion times to customers.
• Collaborate with wash and service teams to streamline delivery readiness.
• Promptly identify and assign orphan customers to available salespeople.
• Share relevant customer information with the sales team to ensure a smooth transition and support the sales process.

Requirements

• Bilingual in Spanish
• Strong communication and interpersonal skills
• Prior experience in customer service (auto industry is a plus)
• Comfortable with computers, scheduling software, and multitasking

About Us

At Charlie Clark Auto Group, (AMARU), we lead with LOVE in everything we do, towards our people, our community, our family, and our faith. Rooted in the enduring values and legacy of Charles and Dorothy Clark, Maricruz Aurora Aguirre, Nana, and those who paved the way before us, LOVE is the driving force behind everything we do. Join us and be part of our ORALÉ TEAM!