Customer Service Representative

Overview

Chadwell Supply is a successful family-owned business in the maintenance, repair and operations industry. We have 29 branches nationwide and are growing into more locations. To keep up with our growth we are looking for an enthusiastic and energetic individual to work as a Chadwell Supply Customer Service Representative!

Responsibilities

• Answer inbound calls from specified queues and process quotes, orders, and returns.
• Accurately process all credit card authorizations, returns, request for histories, and reports.
• Work closely with the warehouse personnel, account managers, and all branch managers to expedite any escalated calls.

Requirements

• Be a minimum of 18 years of age.
• Be familiar with the use of Microsoft Outlook, Excel and SalesPad.
• Be able to perform data entry in a computer and extract information on orders and accounts.
• Have strong process analysis and improvement skills.
• Have ability to multi-task with frequent interruptions.
• Have a financial aptitude for understanding and facilitating profitable customer service order sales and fulfillment.
• High School Diploma or equivalent education required; some college recommended.
• Average computer literacy and experience required.

Qualifications

• Must be able to work flexible hours, including weekends.
• Must be able to work independently and manage multiple tasks simultaneously.
• Must have excellent communication and interpersonal skills.

Skills

• Strong customer service skills.
• Ability to handle multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office Suite.
• Knowledge of basic accounting principles.

Benefits

• Competitive Pay of $18 / hour!
• Full Time, Monday-Friday, 9am-6pm (during Daylight Savings, the shift will be adjusted to 10am-7pm)
• Guaranteed 40 hours per week, hybrid opportunities available upon completion of training, and no weekends!
• We offer full benefits such as medical, dental, vision, life insurance, disability, 401K, 104 hours of paid time off accruals, complimentary gym access, meal prep services, and much more!
• Employee discount program!
• Long-Term Career Opportunities! Many of our leaders started with Chadwell Supply looking for a job, just like you, but found long-term career opportunities at one of our 29 Branches across the Country.
• Named Top Companies USA for 5 consecutive years since 2022!

Pay

• $18 / hour!

Schedule

• Full Time, Monday-Friday, 9am-6pm (during Daylight Savings, the shift will be adjusted to 10am-7pm)