Customer Service Representative

Position Overview

CGI is hiring multiple Customer Service Representatives to join our team in Troy, Alabama. This is an excellent opportunity to start or grow your career with a global organization known for its culture of ownership, collaboration, and client commitment. If you are customer focused, dependable, and eager to learn, we encourage you to apply.

About the Role

Your future duties and responsibilities

• Serve as a first point of contact for customers, providing courteous and professional support
• Answer questions, resolve issues, and provide accurate information by following established procedures
• Document customer interactions clearly and accurately
• Escalate inquiries when needed while maintaining ownership of the customer experience

What You’ll Bring

Required qualifications to be successful in this role

• A high school diploma or equivalent
• Strong communication skills and a positive, professional attitude
• Basic computer skills and the ability to learn new systems quickly
• An attention to detail and a commitment to providing excellent service
• The ability to work in a fast-paced, structured team environment

Schedule Requirements

• Ability to work onsite in our Troy, Alabama office Monday-Friday

Pay & Benefits

At CGI, we call our professional’s members to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. Benefits for a CGI Collections Representative include:

• Generous employee referral program
• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category
• 401(k) Plan and Profit Participation for eligible members
• Generous holidays, vacation, and sick leave plans
• Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment
• Back-up care options, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs, and more

Life at CGI

Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

• You are invited to be an owner from day 1 as we work together to bring our Dream to life
• We benefit from our collective success and actively shape our company’s strategy and direction
• Your work creates value
• You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise
• You’ll shape your career by joining a company built to grow and last
• You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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