Customer Service Representative

Role Summary

The Customer Service Representative (CSR) – Construction & Demolition (C&D) acts as the vital link between our dispatch team, field operations, and major construction clients across the Metro Columbus, Ohio area. Operating out of our local office, the CSR uses the Starlight Operational Software platform to coordinate high-volume roll-off container rentals, manage live logistics requests, and ensure seamless delivery, switch-out, and final pull services for construction debris.

Key Responsibilities

• C&D Order Management & Logistics
  • Process inbound requests for C&D rolloff dumpsters ranging from 10 to 40 cubic yards.
  • Log, schedule, and live-dispatch container exchanges and final pulls directly within Starlight Rolloff Software.
  • Cook directly with local Columbus dispatchers to handle timesensitive site requests and driver reroutes.
  • Verify service completions using Starlight’s geostamp and timestamp features to resolve any missed service claims.
• Digital Account Administration
  • Build and maintain detailed commercial contractor profiles using Microsoft Excel and Microsoft Word.
  • Track variable disposal metrics, project site locations, and custom pricing configurations across active jobsites.
  • Audit automated daily dispatch logs against customer contracts to confirm accuracy prior to billing cycles.
  • Compile weekly service tracking and route reports using Microsoft Outlook to update the management team.
• Billing & Regulatory Compliance
  • Explain C&D specific line items including municipal franchise fees, environmental surcharges, and fuel fees.
  • Verify scale house data and tipping fees within Starlight Facilities to ensure proper invoicing for heavy materials.
  • Educate local Columbus area builders on acceptable C&D materials vs. banned hazardous waste.
  • Process secure project-end credit card payments and coordinate credit approval paperwork for new commercial accounts.

Required Qualifications

• Software Proficiency: Minimum 1 year of hands-on experience utilizing Starlight Operational Software (or comparable enterprise waste haul software like TRUX or Tower) alongside Microsoft Office.
• Industry Knowledge: Proven background handling commercial rolloff orders and construction debris terminology.
• Regional Familiarity: Solid geographical knowledge of the Metro Columbus area (including Franklin, Delaware, and Licking counties) to accurately map job site locations.
• Communication: Exceptional phone etiquette paired with the ability to multitask between callers and live dispatch interfaces.
• Work Environment & Schedule Setting: Local office environment based in the Columbus, OH region. Schedule: Monday through Friday, 7:00 AM - 4:00 PM (aligning with active construction site hours), with occasional rotating Saturday morning shifts.