Customer Service Representative

About the role

Reporting to the Manager of Business Development, the Customer Service Representative handles a large volume of inbound and outbound calls related to health insurance in a timely manner. This hybrid position requires working both at an approved offsite location and onsite based on business needs.

Responsibilities

• Respond to customer phone inquiries through inbound and outbound calls.
• Access and interpret customer accounts and provider data to provide answers to inquiries.
• Assist customers in the enrollment process using sales techniques.
• Document all customer interactions.
• Maintain communication equipment by reporting problems.
• Accomplish sales and organization mission by completing related projects as assigned.
• Adhere to established quality and production standards.
• Maintain customer privacy and protect company proprietary information.
• Report to work on a regular and predictable schedule.

Requirements

• High school diploma or GED required.
• 1 year of customer service experience required.
• Previous experience in a telephonic customer support role preferred.
• Experience with Marketplace enrollment preferred.
• Experience working with culturally and linguistically diverse populations preferred.
• 1 - 2 years’ experience in a managed care setting preferred.
• 1 - 2 years’ experience in a marketing or sales environment preferred.
• Data entry experience preferred.
• Understanding of a regulated sales environment preferred.

Skills

• Knowledge of health programs and geographical area served.
• Strong written and communication skills.
• Excellent attention to detail with good problem-solving skills.
• Proficient with MS Office, Word & Excel.
• Strong customer service mindset.
• Knowledge of HIPAA regulations.
• Excellent organizational and interpersonal skills.
• Ability to work a flexible schedule.
• Fluency in English and Spanish reading and writing preferred, but not required.