Customer Service Representative
What We Offer
- Pay: $22.00 - $26.00/hourly
- Bonus Opportunities!
- Schedule: Monday - Friday 8am - 4:30pm
- Benefits: Medical Insurance (70% company paid - Family Options available), Dental and Vision Insurance, 10 Paid Holidays, Paid Time Off (PTO), Life Insurance, Flexible Spending Account (FSA), 401k with company match after 1 year.
- Stability: Family owned since 1989
- Engaged: Positive, team-focused work environment with great employee engagement
- Fun & Focused! We work hard and play hard - we're a fun team of rock-stars with can-do attitudes who are driven, focused, and have a strong work ethic.
- Annual Summer, Fall, and Christmas parties
- Destination Employer: Established brand with a great reputation & a strong focus on our company culture
- We "Love to Celebrate our Successes" - bonuses, in-office breakfasts, Margarita Contests, Dance Parties, Gift Cards, FriYay! and more!
Our Ideal Candidate Will Have
- 2+ years' experience in customer service.
- Proven track record of being a phone EXPERT.
- Strong Communication and People Skills
- Expert ability at converting incoming customer calls into booked service appointments.
- Experience with Podium Chat Platform (texting)
- Expert ability to respond to customer requests and resolving issues while promoting the brand.
- Proficiency in Microsoft Office & Web-Based Software Navigation
- The ability to maintain real-time communication with dispatch and your manager.
- Efficiency - handling high volume calls while being polite and concise. The ability to deliver favorable customer service experience.
- The ability to manage daily workload without the need for constant supervision.
- An out of the box problem solver!
- Extreme attention to detail (you will have at least read this entire job posting!)
What We Do
Carjon Air Conditioning & Heating is an exceptional company committed to providing top-notch air conditioning and heating services to homeowners and businesses in Rhode Island. Our mission is to exceed expectations and ensure customer satisfaction. We believe in going above and beyond to provide the best possible experience for our clients.
As a Customer Service Representative, you will play a crucial role in our success by converting incoming customer calls into booked service appointments. You will be part of a dynamic team dedicated to excellence and will contribute to our company's growth and profitability.
Our office location is in Smithfield, RI, and this is an in-office position. If you are passionate about customer service, enjoy working with people, and thrive in a fast-paced environment, we would love to hear from you!