Customer Service Representative

About the role

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country.

Responsibilities

• Serve as the primary initial liaison between customers and services provided within the Centers
• Assist customers with Work In Texas registration, general computer use, and online assessments in the Centers
• Triage customers to ensure their needs are met and exceptional customer service is provided to all individuals
• Greet visitors warmly and make sure they are comfortable
• Deliver dynamic presentations both in-person and virtually
• Create workshop schedules and invite partners to present (based on the needs of participants)
• Be knowledgeable about all workforce core programs and partner program services to assist in eligibility assessment and referrals to appropriate programs
• Administer and proctor, employer tests, and basic skill assessments such as CASAS or TABE to evaluate literacy and skills levels
• Ensure customers are completing Call customers waiting for a space to meet and book them a room to meet in
• Ensure the resource area is tidy and welcoming for customers
• Cook up office activities
• Re-engage customers by discussing the range of available services and the potential benefits
• Provide and train on resources available within the Center that can be utilized by customers and staff alike
• Request feedback from customers in order to continually improve the customer experience
• Approach each day and task with a “ZAG” mindset
• Other duties and projects as needed

Requirements

• Associates degree required or comparable experience
• Ability to listen to customers, analyze expressed needs, and use good judgment in suggesting solutions or next steps
• Familiarity with office machines (e.g. fax, printer etc.)
• Ability to work in a variety of settings with culturally diverse customer base with the ability to be culturally sensitive
• Must be computer literate and have MS Applications (Word, Excel, and Outlook) skills at minimum, and the ability to learn specialized databases and software systems
• Able to meet and/or exceed set goals and objectives
• Excellent interpersonal, time management, customer service, organizational skills, and communication skills, both oral and written required
• Knowledgeable about the WIOA and Choices/SNAP programs and other workforce program requirements
• A demonstrated ability to thrive in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient in maintaining a high level of confidentiality
• Must adhere to the principles of Extreme Customer Service with all interactions with internal and external customers
• Excellent verbal and written communication skills
• A Valid Driver’s License

Qualifications

• Associates degree required or comparable experience
• Ability to listen to customers, analyze expressed needs, and use good judgment in suggesting solutions or next steps
• Familiarity with office machines (e.g. fax, printer etc.)
• Ability to work in a variety of settings with culturally diverse customer base with the ability to be culturally sensitive
• Must be computer literate and have MS Applications (Word, Excel, and Outlook) skills at minimum, and the ability to learn specialized databases and software systems
• Able to meet and/or exceed set goals and objectives
• Excellent interpersonal, time management, customer service, organizational skills, and communication skills, both oral and written required
• Knowledgeable about the WIOA and Choices/SNAP programs and other workforce program requirements
• A demonstrated ability to thrive in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient in maintaining a high level of confidentiality
• Must adhere to the principles of Extreme Customer Service with all interactions with internal and external customers
• Excellent verbal and written communication skills
• A Valid Driver’s License

Skills

• Bilingual or Multilingual
• Strong multitasking abilities and proactive approach to tasks
• Training in Trauma Informed Care, evidence-based practice, and/or whole family services

Benefits

Not specified

Pay

$40,000 - $50,000/yr

Schedule

Not specified