Customer Service Representative

About the role

Celebrating 30 years in business aviation, Business Jet recognizes its more than 150 aviation professionals as the key to its success. We are home to more than 70 jet aircraft and offer complete aviation solutions including; Acquisition-Sales, Aircraft Management, Maintenance, Charter, and FBO Services.

Responsibilities

• Meet and greet customers as the first point of contact both on the ramp and at the front desk in a professional and service-focused manner.
• Manage front desk operations including answering phones, scheduling services, coordinating reservations, handling customer requests, and processing payments.
• Cook and maintain accurate contract forms, customer invoices, fuel tickets, service orders, and daily operational records.
• Communicate effectively with ground support and operations personnel and management to coordinate and complete customer requests and ensure smooth operations.
• Update arrival/departure boards and communicate and provide dispatch and operational support of aircraft movements and customer service needs.
• Coordinate aircraft arrivals and departures, hangar reservations, fuel requests, catering, rental cars, hotel accommodations, and other full concierge services.
• Prepare and maintain accurate contract forms, customer invoices, fuel tickets, service orders, and daily operational records.
• Communicate clearly and assist the shift coordinator with aircraft call ins, parking, and other ramp services.
• Support safe ramp operations by monitoring and maintaining awareness of incoming/outgoing flights and movement on the ramp.
• Conduct fuel order dispatching with guidance by the shift coordinator.
• Present and maintain a clean and professional lobby, customer, and general FBO amenity areas with stocked refreshments and services for customers.
• Maintain and record appropriate supply levels.
• Professionally correspond with customers and vendors to ensure customer satisfaction.
• Perform other duties and responsibilities as assigned.

Qualifications

• A high school diploma or general education degree (GED).
• 1-2 years applicable customer service work experience.
• Previous aviation or FBO experience preferred.
• Excellent written and verbal communication skills.
• Excellent analytical and organizational skills.
• Proficient computer skills and customer service software.
• Strong problem-solving skills.
• Strong commitment to safety and attention to detail.
• Able to maintain accurate and detailed records.
• Able to work under pressure and multitask efficiently to provide high standard of customer service in a fast-paced environment.
• Able to think creatively and innovatively.
• Able to differentiate aircraft types as well as understand military time and phonetic alphabet.
• Self-started with a willingness to listen, learn, and take feedback and detailed instructions well.
• Willingness to learn and cross train for advancement into CSR or Line Service roles.

Requirements

• A valid driver's license with a clean driving record.
• Ability to attain and maintain Love Field Badge and ramp access.