Customer Service Representative

About the role

Bush & Bush Law Group, a leading personal injury law firm, is seeking a Customer Service Representative to join their team.

Responsibilities

• Manage incoming calls, emails, and messages from clients and provide timely and accurate responses to their inquiries
• Collect and document essential information from clients regarding their cases, ensuring all necessary details are accurately logged
• Aid clients in navigating their cases by providing updates and information about the legal process
• Address and resolve client issues or concerns in a professional and empathetic manner, escalating complex situations to the appropriate team members when necessary
• Support administrative tasks as needed, including data entry, managing schedules, and organizing client files

Qualifications

• A high school diploma or equivalent required; some college education preferred
• Previous experience in customer service, preferably in a legal or office environment
• Strong communication skills, both verbal and written, with a customer-centric approach
• Proficient in using Microsoft Office Suite and familiarity with case management software is a plus
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
• Empathy, patience, and a positive attitude when dealing with clients, especially during their challenging times