Customer Service Representative

Job Overview

Responsibilities

• Act as the first point of contact for customers, managing incoming calls and correspondence in a professional and timely manner.
• Identify and assess customers' needs to achieve satisfaction and provide accurate, valid, and complete information.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Keep meticulous records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies to ensure a consistent and high-quality service.
• Work collaboratively with other departments to ensure customer issues are resolved effectively.

Qualifications

• Proven experience in a customer support or client service role.
• Strong phone contact handling skills and active listening abilities.
• Excellent communication, interpersonal, and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• A customer-oriented approach with a high degree of professionalism and patience.
• Proficiency in Microsoft Office Suite is essential; familiarity with CRM systems is advantageous.
• A high school diploma or equivalent is required.

What We Offer

• A competitive salary of $20 - $35 USD per hour, commensurate with experience.
• The opportunity to join a leading, forward-thinking organisation in the telecommunications sector.
• A supportive and collaborative team environment.
• Opportunities for professional development and career progression.