Customer Service Representative

Responsibilities

• Handle 50–100+ daily customer interactions (inbound calls, email, EDI, and fax).
• Process and manage high-volume customer orders with strong accuracy and attention to detail.
• Investigate and resolve order issues, billing discrepancies, and delivery concerns.
• Act as a point of contact between customers, sales, warehouse, and billing teams.
• Expedite orders and ensure timely fulfillment.
• Build strong relationships with customers and internal stakeholders through high-quality customer service.
• Collaborate cross-functionally to solve problems and meet customer needs.
• Maintain knowledge of products, systems, and company processes.
• Support additional customer service and administrative tasks as needed.

Requirements

• High school diploma or equivalent required.
• 1+ years of customer service, call center, or account support experience preferred.
• Demonstrated ability to work independently and make autonomous decisions to resolve customer inquiries and escalate when appropriate.
• Experience with order entry, order processing, or ERP systems is a plus.
• Strong communication skills (phone, email, and written).
• Ability to manage high call volume and competing priorities.
• Comfortable working in a fast-paced, team-oriented environment.
• Proficient in Microsoft Office (Outlook, Teams, Word, Excel & CoPilot).
• Strong problem-solving skills and attention to detail.
• Team player with a willingness to cross-train and support others.
• Experience with AS400 or similar ERP/order management system preferred.

What's in it for you?

• Medical, Dental & Vision Benefits effective the 1st day of the month after 30 days.
• Paid Time Off - Vacation, Sick, Holidays and Personal Time.
• 401K with generous company match.

Benefits

• Bunzl accepts ongoing applications for a minimum of 10 business days.
• Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries.
• Bunzl North America operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada, and parts of the Caribbean and Mexico.
• Bunzl is recognized as a leading supplier across North America—and proudly certified as a Great Place to Work®.
• Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.
• Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities