Customer Service Representative

Primary Duties & Responsibilities

• Receive customer calls and emails and develop plans to resolve issues
• Answer questions about Stouse products
• Advises customers on the best product to meet the needs of the project
• Suggest additional products to customers
• Handle multiple responsibilities at one time
• Take initiative and resolve escalations or complaints

Requirements

• Post high school education preferred
• Prior inside sales/customer service experience preferred
• Proficiency with Windows PC applications
• Ability to adapt quickly to changing priorities and customer needs
• Analytical and process-oriented mindset
• Strong math skills and excellent written communication
• Team player, self-starter, and multitasker with strong time management skills

Competencies

• Customer focused
• Strong Written and verbal communication skills
• Detail Oriented
• Excellent Planning/Organizational skills
• Critical thinking and problem-solving aptitude
• Ability to comprehend and explain technical product / service information

About Us

About Us: Brook & Whittle Ltd. is one of North America’s leading Sustainable Labeling Solutions providers, producing pressure sensitive labels, shrink sleeves and flexible packaging for many of the nation’s leading brands. The company serves multiple consumer markets, including Personal Care, Beverage, Food, Nutraceuticals, Wine & Spirits, and Household Chemicals. The company’s rapid growth can be attributed to its world-class staff of employees and its commitment to sustainability, print innovation, and the latest technological advancements.

Work Environment

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers filing cabinets and fax machines.

Physical Demands

This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Individuals may need to sit or stand for extended periods of time.

AAP/EEO Statement

Brook & Whittle LTD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Brook & Whittle complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.