Customer Service Representative
About the role
This position will report to: Customer Service Manager
FLSA Status: Non-Exempt
Shift:1
Employment Category: Full-Time Regular
Regular Pay Range: $19.05 - $21.23
Onsite Position
Essential Duties
- Answer incoming phone calls in a timely fashion and interact with customers and sales staff in an efficient and courteous manner at all times.
- Enter customer orders accurately.
- Aid customers with product recommendations during the order process.
- Maintain High Jump interface to ensure accurate transmission of handheld sales staff orders into IFS system.
- Communicate with customers and sales force to ensure order accuracy and investigate any discrepancies.
- Provide documentation when required.
- Schedule and coordinate logistics for chain customer case good orders.
- Process customer RMA paperwork and ensure compliance with ABC laws and regulations regarding the return of product.
- Communicate with A/R Department, customers, and sales staff as necessary to reschedule credit blocked customer deliveries.
- Communicate with warehouse and/or delivery drivers regarding delivery discrepancies and perform daily audit of previous day's delivery issues.
- Prepare customer invoices daily.
- Prepare daily, weekly, and monthly reports for sales staff and Finance Dept. as required.
- Prepare and send depletions reports to sales staff and suppliers.
- Perform special projects as assigned.
Requirements
- Customer service experience 2-3 years
- Knowledge, skills, and abilities in Microsoft Office to include, Word and Excel
- Communicate professionally with a variety of employees, customers, and owners on a daily basis
- Multi-task in a fast-paced environment
Physical Requirements
- Sit for an extensive period of time
- Able to lift 50 lbs. frequently
What We Offer
- Medical
- Dental
- Vision
- Life and AD&D
- Voluntary life and AD&D
- Group Short-Term Disability
- Group Long-Term Disability
- Voluntary Critical Illness
- Voluntary Accident & Injury
- Flexible Spending Accounts
- Employee Assistance Program
- 401K
- Paid time off
EEO Statement
Bronco Wine Company is dedicated to fostering a diverse and inclusive workplace and takes pride in being an equal opportunity employer. All qualified candidates will be considered for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, genetic information, or any other characteristic safeguarded by law. We are committed to cultivating an environment where every individual feels valued, respected, and empowered to reach their full potential.
Reasonable Accommodations
We will provide reasonable accommodation to assist individuals with disabilities in performing essential job functions. If you wish to apply for a position at Bronco Wine Company and require special assistance during the application process, or if you believe you do not meet the necessary qualifications for a posted position due to a protected disability and would like to discuss potential accommodations, please reach out to our Human Resources at HR@broncowine.com for further assistance or guidance.
Recruitment Agencies
Bronco Wine Company does not accept unsolicited agency resumes. Bronco Wine Company is not responsible for any fees related to unsolicited resumes.