Customer Service Representative

Job Summary

The Customer Service Representative is responsible for creating a positive customer experience by providing timely communication based on customer needs. This position is responsible for accurate and prompt processing of customer orders and full order life cycle management: order processing, order management, order changes, cross collaboration required for order fulfillment, and leading all order related communication to the customer.

Your Profile

• 2+ years of experience in Customer Service or similar discipline.
• Chemical Distribution or Manufacturing is a plus.
• Capacity to problem solve, work independently, and consistently demonstrate strong listening, speaking and decision-making skills.
• Excellent interpersonal skills with a passion for collaboration.
• Skilled at working in a fast-paced, deadline-driven environment to prioritize heavy workload and multitasking.
• Dedication to teamwork, customer satisfaction, and results.
• Excellent written/oral communication skills.
• Willingness to work overtime, have on-call hours, or work after hours.
• Keeping calm when on customer calls.
• Experience with Microsoft Office Suite, ERP/CRM systems, and team collaboration tools.

Our Offer

• Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.
• Paid parental leave.
• Education assistance program.
• Employee assistance program.
• Variety of healthcare plan options as well as 401(k).

Equal Employment Opportunity

We aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential. Brenntag and its subsidiary companies will provide equal employment opportunities to all applicants without regard to any category protected by federal, state or local law, including as applicable, applicant’s actual or perceived race, color, religion, creed, sex, gender identity or expression (including transgender status), gender (including pregnancy, childbirth, lactation and related medical condition), genetic information, military service, national origin, ancestry, citizenship status, age, veteran status, physical or mental disability, protected medical condition as defined by applicable federal, state or local law, political affiliation, marital status, membership in an employee organization, parental status, expunged juvenile record, or any other status protected by federal, state, or local law. Brenntag will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a s or job interview) if so requested.