Customer Service Representative

About the role

Bradley Mechanical is seeking a friendly, detail-oriented Customer Service Representative (CSR) who thrives in a fast-paced, customer-focused environment. We put people first, creating a workplace where performance and productivity are balanced with collaboration, support, and growth.

Benefits

• Exceptional company culture - Work in a supportive, team-oriented environment
• Competitive pay - $18.00 to $22.00 per hour (based on experience)
• Comprehensive benefits package:
  • Retirement savings - Simple IRA with company contributions
  • Paid time off - Up to 4 weeks plus 8 paid holidays
  • Health coverage - Medical, dental, and vision insurance
  • Company-paid life insurance
  • Disability coverage - Short- and long-term plans
  • Career growth - Training, certification reimbursement, and advancement opportunities
  • Team events - Company outings and team-building activities

Schedule

Monday - Friday, 7:30 AM - 4:30 PM

Responsibilities

• Answer inbound calls and assist customers with scheduling service appointments
• Provide a positive, professional first impression for all customers
• Gather accurate customer and job information to ensure smooth service delivery
• Communicate service expectations, timelines, and next steps clearly to customers
• Schedule all service calls for electrical, plumbing, and HVAC customers
• Update and maintain customer records in the system
• Assist with administrative tasks to support the service and operations teams

Requirements

• 2+ years of experience in customer service, call center, or administrative support roles
• Experience in a service-based or trades environment is a plus
• ServiceTitan experience is a plus!
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Strong phone etiquette and customer communication skills
• Ability to multitask, stay organized, and remain calm under pressure
• Detail-oriented with strong follow-through