Customer Service Representative

Responsibilities

• Provide exceptional customer service to all customers in-store, over the phone, and via email.
• Represent our company positively by greeting customers warmly and courteously.
• Aid customers with inquiries, orders, and returns promptly and efficiently.
• Collaborate with team members to resolve customer complaints and concerns.
• Maintain in-depth product knowledge to answer customer questions accurately.
• Process customer orders and payments accurately and efficiently.
• Monitor inventory levels and help create backorders as needed.
• Prepare and send quotes for custom orders, ensuring all details are accurate.
• Keep the customer database updated with accurate information, notes, and correspondence.
• Perform other duties as assigned by the Store Manager.

Qualifications

• A high school diploma or equivalent.
• Previous experience in customer service, retail, or a related field.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office and other computer applications.
• Ability to stand for extended periods and lift up to 50 lbs.