Customer Service Representative

Position Summary

Based in Wichita, KS, the Customer Service Specialist will perform essential job functions associated with heat treatment under the direction of the General Manager to meet customer specifications. This role requires a highly energized, engaging, and detail-oriented individual who can professionally interact with internal and external customers, providing exceptional service and resolving issues promptly.

Essential Job Functions (Duties and Responsibilities)

• Is actively involved, promotes, and practices safety and good housekeeping.
• Professionally interact with internal and external customers via in-person, email, and phone, providing timely updates and resolving issues with a positive attitude.
• Actively liaise with operations team assisting in scheduling maximizing customer satisfaction while balancing Bodycote benefit as needed/required.
• Responsible for creating or adjusting accurate quotes and pricing for orders, ensuring customer satisfaction while maximizing Bodycote growth potential.
• Enters customer orders into local system with precision and detail.
• Reviews Purchase Orders and contracts addressing discrepancies where needed.
• May have access to proprietary and third-party information necessary to the business and as such will perform duties in an ethical and professional manner.
• This position is responsible for the care and treatment of our customer's inventory and as such will perform duties in a safe and responsible manner to prevent customer loss or damage.
• Must have the ability to report for work on time, follow directions, interact effectively with co-workers, understand and follow rules and procedures and accept constructive criticism.
• Perform additional tasks as assigned, demonstrating flexibility and a willingness to go above and beyond.

Qualifications

• This position must satisfy ITAR compliance requirements; therefore, candidates must be U.S. Citizens or Permanent Resident Card Holder.
• Education – High school diploma or equivalent
• Minimum two years of experience in customer service or a related position, with a proven track record of delivering exceptional customer experiences.
• Proficiency in computer applications, including Microsoft Office and databases; familiarity with CRM systems is advantageous.
• Strong communication skills, both written and verbal, with the ability to engage and build rapport with internal/external customers.

Physical & Mental Demands

• Ability to work in a sitting position for extended periods, maintaining focus and productivity.
• Manual dexterity for data entry and handling customer orders.
• Physical ability to bend, pull, and reach as needed.
• Capability to lift 25-30 lbs. safely.
• Willingness to work in an environment with potential exposure to heat, dust, noise, humidity, and fumes.
• Strong cognitive and mental capacity to perform essential job functions with attention to detail.
• Effective communication skills, both oral and written.
• Visual acuity to read documents, computer screens, and files.
• Ability to hear and respond effectively in person and via phone.

About Bodycote North America

Our services are a vital part of many manufacturing processes. We make metal stronger, more durable, and more corrosion resistant. Servicing local and international clients from highly accredited facilities, our experience and expertise ensure we deliver to the quality and reliability demanded by the markets we serve and the products we deliver.