Customer Service Representative
Bluebonnet Trails is a nonprofit company that has been providing community services since 1997. Over the past two decades, services have expanded to include resources for autism, early childhood intervention, substance addiction, primary health care and more. Bluebonnet Trails currently serves eight counties. Our vision is health and fulfilled lives, and our mission is shaping and investing in a system of care valued by our communities, designed to improve the health and independence of the people we serve.
About the role
The Customer Service Representative provides a variety of clerical duties which include, but are not limited to:
- Answering phone calls
- Greeting clients and families
- Checking in clients (virtually or in person)
- Scheduling appointments
- Insurance verification
- Completing financial reviews
- Processing payments (payment plans and copays)
- Data entry
- Completing reports and providing productivity measures
Within this position, you are responsible for the coordination of provider appointments and managing their schedules, along with providing reminder calls to clients. This position works with various workstations and interacts with a variety of individuals and agencies, collaborating with all medical and clinical teams within Guadalupe County.
Requirements
- High School diploma or GED
- Valid Texas Driver’s License
- Knowledge of Microsoft applications
- Initiative, diplomacy, organizational, and time management skills
- Ability to organize workspace and activities using initiative
- Follow oral and written instructions
- Learn how to input information into an electronic health record
- Stay calm and focused in a fast-paced environment
- Work with clients, families, and staff utilizing tact and diplomacy
- Collaborate with adult, child/youth, crisis, intake, respite units, and contractors
- Maintain approved driver status throughout employment
Preferred Qualifications
- At least one year of experience within a medical or hospital setting
- Front desk and experience with financials in a behavioral health setting
- Bilingual in English/Spanish (highly preferred)
- Working knowledge of medical insurance and insurance company processes
Skills
An individual who is passionate about helping others, hard-working, honest, personable, a team-player, proactive, adaptable, and an out-of-the-box thinker. Comfortable handling a fast-paced environment and remaining calm under pressure.
Pay
Differential pay details:
- $0.75/hour – Bilingual
- $1.00/hour – 2-year tenure with Bluebonnet Trails
- $1.00/hour – Career ladder specialty
- $1.00/hour – 2 years of previous experience in a similar role
Benefits
Excellent benefits package and generous leave accruals. For additional details on rewards and compensation, visit Bluebonnet Trails careers page.
Location
Seguin, TX