Customer Service Representative

Job Purpose

The Customer Service Representative (CSR) plays a key role in building strong relationships with our customers by delivering professional, friendly, and solutions-focused support. Whether assisting fleet accounts, owner-operators, or consumers, the CSR ensures every interaction reflects our commitment to accuracy, care, and service excellence. Support is provided across phone, live chat, and email.

Essential Duties and Responsibilities

• Serve as the first point of contact for customer inquiries via phone, chat, and email, ensuring clear, professional, and empathetic communication.
• Investigate and resolve customer issues, including billing questions, exercising sound judgment to determine when to resolve independently and when to escalate.
• Maintain and update customer accounts in our proprietary internal platforms and CRM software with accuracy and attention to detail.
• Collaborate with peers and internal partners to deliver timely resolutions and a seamless customer experience.
• Contribute to team initiatives by sharing feedback, mentoring newer colleagues, and actively participating in continuous improvement efforts.

Experience and Competencies

• Education: Associate degree in Business, Communications, or related field required; bachelor’s degree preferred.
• Experience: 1–2 years of customer service or client-facing experience, ideally in a multi-channel support environment.
• Problem-Solving: Applies structured thinking to resolve customer issues independently; knows when to escalate.
• Communication: Demonstrates excellent verbal and written communication skills; approachable, personable, and able to build trust quickly and de-escalate tense or heightened issues.
• Teamwork & Collaboration: Actively supports colleagues, builds stable working relationships, and contributes to team goals.
• Leadership Mindset: Seeks opportunities to mentor, share ideas, and foster a positive, inclusive environment.
• Work Style: Organized and detail-oriented, able to manage and prioritize workload while maintaining accuracy and professionalism.

Knowledge & Skills Proficiency

• Proficient with MS Office (Excel, Word, Outlook, PowerPoint), Excel is a must.
• Familiar with Salesforce or similar CRM systems.
• Bilingual (English & Spanish)

Benefits

Fleetworthy is committed to fostering a diverse and inclusive culture that is respectful and welcoming of individual differences. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or maternity status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations.

Pay

Compensation is commensurate with experience.

Schedule

Full-time position.

Skills

Strong communication skills, problem-solving abilities, and ability to work independently and as part of a team.