Customer Service Representative
Best Friends Pet Care · Ladera Ranch, CA · 3 days ago
OTHR$17–$18/hrFull-time
Responsibilities
- Main lobby operations – check-ins, check-outs, guest visits and tours, answering general questions
- Answering and handling calls in a professional manner
- Maintaining cleanliness
- Scheduling
- File maintenance
- Data entry
Qualifications
- Possess a love of animals
- Displays a professional manner at all times
- Able to work evenings, weekends & holidays
- Lift/carry 40 pounds or more
- Able to stand/walk for eight hours a day
- Able to work in a fast-paced environment
- Able to work on a computer system
- Able to handle dogs on leashes and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.
Essential Job Functions
- Welcomes both human and pet guests
- Correctly identifies animal body language/behavior
- Follows safe handling procedures
- Checks in and out of pet guests while providing excellent customer service
- Escorts pets to and from their rooms
- Takes reservations over the phone
- Works both individually and as a team player while performing duties
- Contributes in maintaining the cleanliness of the facility
- Communicates with management and other team members
Qualifications
- High School Graduate or Equivalent
- At least 1 year of professional animal experience
Benefits
- Health, dental, vision, life insurance
- STD/LTD
- 401K with company matching
- ESOP - Employee Stock Ownership Plan (100% company paid)
- Paid vacation
- Pet supply and service discounts
- and more!
Pay
The compensation information below is provided in compliance with applicable state and local pay transparency laws. The hourly pay range for this position is $17.00 - $18.00 per hour. Actual compensation may vary based on factors including experience, qualifications, schedule availability, geographic location, and business needs. This position may also be eligible for incentives and overtime opportunities, where applicable. Where required by law, employees will be compensated at least the applicable minimum wage for all hours worked.