Customer Service Representative

About the role

This is an on-site role, and will not be remote or hybrid, at any time.

Responsibilities

• Help customers determine the right Colorado Best Block product to meet their needs
• Serve as the primary point of contact for inbound customers (walk-in and call-in)
• Provide technical assistance for installing and maintaining the products we sell
• Accurate and detailed order entry, input customer information, pricing and additional data
• Build and maintain relationships with repeat customers and accounts
• Coincide closely with dispatch to schedule deliveries and manage customer expectations
• Communicate clearly with customers regarding order status, lead times and changes
• Balance cash drawer and create cash & credit card reports daily
• Work with outside sales representatives to ensure customer satisfaction
• Maintain knowledge of products and their applications and know major competitor product lines
• Aid with Centralized Dispatch and maintain delivery fleet compliance requirements

Requirements

• Minimum education required: High School Diploma with average to above math skills
• Basic knowledge of Microsoft Excel, Word and Outlook
• Available to work 40 or more hours per week
• Maintain regular and consistent attendance and punctuality
• Good organizational and communication skills
• Strong problem solving skills and high attention to detail
• Good interpersonal and customer relation skills
• Must be able to lift 25 lbs on a consistent basis and 50 lbs or more on a random basis
• Ability to stand, sit and walk for long periods of time

Qualifications

• Inside sales experience is a plus
• Experience in building materials industry is also a plus