Customer Service Representative

The Customer Service Representative is responsible for incoming and outgoing phone calls for the Patient Accounting Department to facilitate the billing and collection of all self-pay patient accounts receivables. The fiscal aspects involve initial billing of Self-Pay accounts, setting up payment arrangements, and follow-up through final resolution of the accounts, including referral to Collection Agencies.

Position Qualifications

• Experience: Knowledge of third party billing and personal computer experience.
• Strong Typing Skills And Computer Systems Experience.
• Education and Training: Level of knowledge associated with Associates Degree.
• Licenses, Certifications & Registrations: None.
• Other Requirements: Expert knowledge of and ability to interpret third party contractual agreements. Professional presentation with exceptional customer service skills including oral, written, and telephone communication. Strong organizational skills. Ability to speak the English language in a clearly understandable manner. Ability to troubleshoot, maintain proper operation of business equipment. Ability to handle stressful situations calmly and rationally. Meet deadlines even with a high volume of interruptions.