Customer Service Representative

Responsibilities

• Answer incoming customer calls in a professional and courteous manner.
• Accurately enter customer orders into our system.
• Assist customers with questions about products, services, pricing, and order status.
• Resolve customer concerns and complaints with patience and professionalism.
• Document customer interactions and maintain accurate records.
• Work with other departments to resolve issues quickly and efficiently.
• Provide outstanding customer service while maintaining a positive attitude.

Qualifications

• Excellent verbal communication and active listening skills.
• Strong problem-solving and conflict resolution abilities.
• Basic computer and data entry skills.
• Ability to multitask in a fast-paced environment.
• Customer service or call center experience is preferred but not required.
• High school diploma or equivalent.

What We Offer

• Competitive pay
• Paid training
• Health, dental, and vision benefits (for eligible employees)
• Paid time off and holidays
• Opportunities for advancement
• Friendly and supportive team environment